This is a light-hearted look at the duties of a receptionist and customer service rep. My reception and customer service skills have been developed over many years. This is my style and it isn't for everyone but it works for me and at my age I can get away with a lot. By reading this book it may inspire you to find what works for you. Oh, yeah, I have to warn you, it may not be politically correct at times but neither are people, plus it’s written by a southern city redneck. If that offends you close the book now, otherwise, let’s have some fun.